Login Failed
Passwords are created randomly and there are some characters that can be confusing. Would you be so kind as to ask them to try again using copy-paste, and tell me if they still get the error? I could change their passwords to easier ones.
If the problem persists, this could be related to some kind of restrictions that we should deal with your IT departements.
Device
Could you please tell us the model of the device that you are using and the Operating System version installed, in order to validate and give you a solution?
Please let us know if the issue persists, and don't hesitate to contact for anything else you may need from us.
Model iPAD
Could you please tell us your iPad model and Operating System version installed in order to validate and give you a solution?
Please let us know if the issue persists, and don't hesitate to contact for anything else you may need from us.
Excuses
Unfortunately we are not able to connect remotely to your tablet, but we are following the topic closely, so please feel free to contact as much as you need.
Sorry for our late response, but before the reply we've uninstalled and installed from the start the application on our devices using your username and password, in order to provide a proven solution. Unfortunately, the time difference between our countries is a handicap to give you immediate response.
Regarding the iPad, we've just released a new version, it appears your device was unable to download all the contents. May I kindly ask you to uninstall the old app and try the downloading of the current one? Just in case any data has been corrupted.
We've deployed a remote monitoring system that will gather all possible internal errors of the app so we can get a better insight if something goes wrong.
Windows Microsoft
Thank you for your comments.
In order to download the application you will need to log into the Windows Application Store, this requires a valid Microsoft account which you can create the first time you enter the store. The PDC account (User: xxxxxxxx Pass: xxxxxxxxx) is not related to Microsoft itself, you need both, one to be able to download the application and the other one to access the PDC system.
For more information: https://dbschenkerpdc.com/pdcglobal/download-pdc-global.html
Hopefully this will help but please feel free to contact us if you need further support.
Please excuse any inconveniences that might be caused by this.
We are following the topic closely so please contact as much as you need. Our goal is that you successfully download PDC Global and enjoy it.
Smartphone
PDC app is currently only available on tablet devices and via web browser. The smartphone application will be deployed at the beginning of 2016. We will come back to you once we start the distribution of the phone targeted app.
Yo can access PDC downloading the app on tablet devices (iPad, Android or Windows tablets):
http://www.dbschenkerpdc.com/download
or via web browser, from you computer or tablet:
The smartphone application will be deployed at the beginning of 2016. We will come back to you once we start the distribution of the phone targeted app.
Don't hesitate to contact us in case of any problems.
Inside
Untrusted ipad iOS 9.1
Untrusted Enterprise Developer
“iPhone distributer: Projeccions i PDC Media S.L.” has not been trusted in this iPhone. Until this developer has been trusted, their enterprise apps will not be available for use.”
Click Dismiss and take the next steps in order to allow the application to run on your device.
Settings >> General >> Profile
You should see the app listed at that screen. Tap on it.
Tap "Trust Projeccions i PDC Media S.L."
Applications that are distributed outside the App Store (Apple applications store) are called enterprise-grade applications. All enterprise-grade applications require that a certificate of authenticity is installed on the device, this is done automatically but confirmation is asked to the user for the first time to make sure the company is reputable.
With the recent addition of the new operating system iOS 9, Apple has changed the way to validate applications and now it’s mandatory to carry out the process described below.
Basically it is a security process in which the user is encouraged to validate the company that developed the application is someone you trust. If validation is not done, and in order to safeguard the integrity of the data from the device, the application is considered untrusted.
Settings >> General >> Profile
You should see the app listed at that screen. Tap on Projeccions i PDC Media, S.L.
Tap "Trust"
Spanish - Confianza
Las aplicaciones que se distribuyen fuera del App Store (tienda de aplicaciones de Apple) se denominan aplicaciones de grado empresarial. Todas las aplicaciones de grado empresarial precisan que se instale un certificado de autenticidad en el dispositivo, esto se hace de forma automática pero se pide confirmación al usuario la primera vez para asegurarse que la empresa es de confianza. Con la reciente incorporación del nuevo sistema operativo ha cambiado la forma en que hay que validar las aplicaciones y ahora hay que llevar a cabo el proceso descrito anteriormente.
Básicamente es un proceso de seguridad en la que se insta al usuario a validar que la empresa que ha desarrollado la aplicación es de su total confianza. Si no se hace la validación, y a fin de salvaguardar la integridad de los datos del dispositivo, la aplicación se considera de no confianza.
Ajustes >> General >> Perfil
Veréis el listado de las aplicaciones en esa pantalla.
Tocar en la app y luego tocar "Confiar".
Fórmules
Don't hesitate to contact for anything you may need from us.
I kindly ask you to try to log in with a new password. Passwords are created randomly and there are some characters that can be confusing. Would you be so kind as to try again and tell us if you still get the error?
USA
Unfortunately, this is a known problem in some devices since the tablets were distributed. We are in touch with your IT department which is reviewing the issue, they will contact you or we will as soon as we have a solution from their side. Maybe you can contact Florence.Jacob@dbschenker.com.
Meanwhile, you can access PDC Global from your computer via web browser, using the same link:
and the same credentials provided.
Thank you very much for your patience, and feel free to contact us for further information.
Actualització app
If the application was installed on your iPad and stopped working, maybe the app has not been opened in a long time? We constantly perform updates and once a year the Certificates expired. Please tap this link from your iPad: dbschenker.pdc/download or type it on Safari and select Install. Leave Safari and the app will appear on your home screen. This will force the update of the app, not the complete initial download.
Please keep us informed and don't hesitate to contact us for further questions,
PDC disponible pels següents dispositiuts:
La PDC està disponible pels següents dispositius:
- Android (tablets i smartphones) a partir de la versió 4.4
- iOS (ipads i smpartphones) a partir de la versió 9
- Windows tablets, disponible a partir de la versió 8.1
- Windows smartphones, no existeix l'app (només es pot accedir per la versió online)